Privacy Policy

Data we collect automatically

When you visit https://www.luluguesthouse.it we automatically collect usage data and device information. Statistics with Google Analytics are active only if you press "Accept" in the cookie banner.

Data you provide

We collect the data you give us when you book a room on https://www.luluguesthouse.it, request an experience or fill in the contact form: first name, last name, email, phone number, number of guests, stay dates, messages and notes. We use it to manage your booking or request and to reply to you.

Payments

The deposit is paid on Stripe's secure page: your card details do not pass through us and we do not store them.

Lulu Guest House, Luisa Devecchi, Frazione Ca' di Marco 1, 15056, Dernice (AL)

Website: https://www.luluguesthouse.it

Controller's email address: luluguestshouse@gmail.com

Among the types of Personal Data collected by https://www.luluguesthouse.it, by itself or through third parties, there are:

• first and last name
• email
• phone number
• number of guests, room, stay dates, amounts and deposit status
• messages and notes written in the forms (contact, bookings, experiences)
• language chosen on the website
• Usage Data (including the IP address)
• Trackers (for statistics, only with your consent)
• device information
• only for those who have access to the management area: email and password (stored in encrypted form)

Payment card data is processed exclusively by Stripe and is neither known nor stored by the Controller.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Application.

Unless specified otherwise, all Data requested by this Application is mandatory. If the User refuses to provide it, it may be impossible for this Application to provide the Service. In cases where this Application specifically states that some Data is not mandatory (for example the phone number or the notes), Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Data is mandatory are welcome to contact the Controller.

Any use of Cookies - or of other tracking tools - by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in this document and in the Cookie Policy.

The User is responsible for any third-party Personal Data obtained, published or shared through this Application.

Methods of processing

The Controller takes appropriate security measures to prevent unauthorized access, disclosure, modification or unauthorized destruction of the Personal Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Controller. The updated list of these parties may be requested from the Controller at any time.

Place

The Data is processed at the Controller's operating offices and in any other places where the parties involved in the processing are located. For further information, please contact the Controller.

The User's Personal Data may be transferred to a country other than the one in which the User is located. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Retention time

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users' consent.

The Data concerning the User is collected to allow the Controller to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as for the following purposes:

• Managing room bookings and experience requests
• Contacting the User and replying to requests
• Payments and deposit confirmation
• Service emails (booking received and confirmed)
• Statistics (only with the User's consent)
• Platform services and hosting
• Displaying content from external platforms
• Complying with legal obligations (for example tax obligations and reporting guests to the public security authorities)

Bookings and experience requests

When you book a room or request an experience on https://www.luluguesthouse.it we use the data you enter (name, email, phone, number of guests, dates, notes, language) to manage the booking or request, calculate the amount, confirm availability and communicate with you. Legal basis: performance of a contract or pre-contractual measures. The Controller receives an email alert for every new booking or request. If you book through Booking.com, Airbnb or Expedia, your data is also processed by those platforms according to their own policies; the Controller receives it to manage the stay.

Contacting the User

Contact form. By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request. Personal Data processed: first name, last name, email, phone number, message, language.

Email communications

Resend. Company: Resend, Inc. Place of processing: United States. Resend is the service this Application uses to send the booking received and confirmed emails and the alerts to the Controller. Personal Data processed: name, email, booking details. Privacy Policy: https://resend.com/legal/privacy-policy

Payments

Stripe. Company: Stripe Payments Europe, Ltd. (Ireland). The deposit is paid on Stripe Checkout, Stripe's secure payment page: card details are entered and processed by Stripe only; the Controller receives the payment outcome. Data may be transferred to the United States. Personal Data processed: email, amount, payment outcome, payment details (processed by Stripe). Privacy Policy: https://stripe.com/privacy

Statistics

Google Analytics 4. Company: Google Ireland Limited (Ireland). Active only if the User presses "Accept" in the cookie banner; the IP address is anonymized. Data may be transferred to the United States. Personal Data processed: Usage Data, Trackers. Privacy Policy: https://policies.google.com/privacy

Platform services and hosting

These services have the purpose of hosting and running key components of this Application, therefore allowing the provision of this Application from within a unified platform. Such tools imply the collection and handling of Personal Data. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data is stored.

Lovable and Lovable Cloud (database and authentication, based on Supabase). Lovable is the platform used to build and publish the website; Lovable Cloud stores bookings, requests and messages, accessible only to the Controller and to those authorized by them in the management area. Personal Data processed: all data entered in the forms, Usage Data, device information. Privacy Policy: https://lovable.dev/privacy and https://supabase.com/privacy

Artificial intelligence tools (internal use)

Claude. Company: Anthropic PBC. Place of processing: United States. The Controller uses Claude to read screenshots of bookings received from Booking.com, Airbnb and Expedia (which may contain the guest's name and dates) and to write the texts of events and experiences (which contain no personal data). Users of the website do not interact with this service. Privacy Policy: https://www.anthropic.com/legal/privacy

Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them. Such services are often referred to as widgets, which are small elements placed on a website or app. They provide specific information or perform a particular function and often allow for user interaction. This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

Google Maps widget and Google Fonts. Company: Google LLC (United States). Google Maps shows the map on the Contact page; Google Fonts loads the website fonts. Personal Data processed: Usage Data, Trackers. Privacy Policy: https://policies.google.com/privacy

This Application uses Trackers. To learn more, Users may consult the Cookie Policy.

Cookie policy

Legal basis of processing

The Controller may process Personal Data relating to Users if one of the following applies:

• Users have given their consent for one or more specific purposes.
• provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
• processing is necessary for compliance with a legal obligation to which the Controller is subject;
• processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Controller;
• processing is necessary for the purposes of the legitimate interests pursued by the Controller or by a third party.

In any case, the Controller will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Further information about retention time

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users' consent. Therefore:

• Personal Data collected for purposes related to the performance of a contract between the Controller and the User shall be retained until such contract has been fully performed.
• Personal Data collected for the purposes of the Controller's legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Controller within the relevant sections of this document or by contacting the Controller.

When processing is based on the User's consent, the Controller may retain Personal Data for longer until such consent is withdrawn. Furthermore, the Controller may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The rights of Users based on the General Data Protection Regulation (GDPR)

Users may exercise certain rights regarding their Data processed by the Controller. In particular, to the extent permitted by law, Users have the right to:

• withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
• object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
• access their Data. Users have the right to learn if Data is being processed by the Controller, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
• verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
• restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Controller will not process their Data for any purpose other than storing it.
• have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Controller.
• receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
• lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Controller to safeguard their Data.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Controller or for the purposes of the legitimate interests pursued by the Controller, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Controller is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Controller through the contact details provided in this document. Such requests are free of charge and will be answered by the Controller as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Controller to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users' request, the Controller will inform them about those recipients.

Defense in legal proceedings

The User's Personal Data may be used for legal purposes by the Controller in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services. The User declares to be aware that the Controller may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) or use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Controller at any time using the contact details.

Changes to this privacy policy

The Controller reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Controller. It is strongly recommended to check this page often, referring to the date of the last modification shown at the top of this page. Should the changes affect processing activities performed on the basis of the User's consent, the Controller shall collect new consent from the User, where required.

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information - including a personal identification number - allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using this Application who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Processor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Controller)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the owner of this Application.

This Application

The website https://www.luluguesthouse.it and the means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Application as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

Cookies are Trackers consisting of small sets of data stored in the User's browser.

Tracker

Tracker indicates any technology - e.g. Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by collecting or saving information on the User's device.

Legal information

Unless otherwise specified, this policy concerns this Application only, that is the website https://www.luluguesthouse.it.